Instructions for Returning a Product to MobDent.com

To ensure smooth processing for returns on MobDent.com, customers should carefully follow these instructions and provide all necessary documentation, including photos, to gain authorization for a return.

Step-by-Step Return Instructions

1. Contact Customer Support

• Email us at [Your Support Email] within 10 days of receiving your item to initiate the return process.
• Include in your email:
• Order number
• Product name(s) and SKU(s) (found on your order confirmation email)
• Reason for return (damaged, defective, incorrect item, etc.)

2. Prepare Required Photos

• Original Packaging: Photograph the product in its original packaging to show that it has not been used or damaged. Include images of all accessories, tags, and outer packaging to confirm completeness.
• Full Product View: Take clear photos of the product from all sides, showing its condition and completeness.
• Close-Up of Issues: For returns due to damage or defects, include close-up shots from multiple angles to highlight any visible faults. Make sure images are clear, well-lit, and focus on specific issues.
• In Shipping Box: Before sealing the shipping box, place the item inside and take a photo to show that it is packed securely and ready for transit.
• Shipping Label: Take a photo of the shipping label and packaging used for delivery to help verify the item’s origin.
• Additional Images: If requested, provide any additional photos that can help demonstrate the condition of the item.

3. Pack the Item Carefully for Return

• Place the product and all its components back in the original packaging, adding protective packing material to avoid further damage during return shipping.
• Print and securely attach any return authorization labels or instructions provided by our team after your request is approved.
• Note: All return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method to avoid any issues with lost or delayed items.

4. Submit Tracking Information

• Once the item is shipped, email the return tracking number to [Your Support Email]. This tracking number is essential for processing your return efficiently.

5. Return Confirmation and Processing

• Upon receiving and inspecting the returned item, MobDent.com will notify you of the approval or rejection of your return based on policy guidelines.

Carefully following these steps ensures the return process is as efficient as possible and minimizes delays. If you have any questions at any point, please reach out to our customer service team for assistance.